In every organisation, it is inevitable that there would be conflicts among co-workers. But how should we address them in a certain manner to make sure that we can better prevent the same things from happening in the future?
When there is discord in a company, it affects everyone in it. The rising tension causes people to be uncomfortable and if not handled correctly, other employees would feel discouraged and even affect the company's productivity.
Understand the nature of the conflict
Conflicts can happen for so many reasons. It could be due to miscommunications, unfair treatment or simply because of different opinions. Finding the root of the problem can let you determine which is the most suitable approach for this situation. The last thing we want is to assume and go into the situation without knowing the actual facts, causing more conflicts as a result.
As they always say, communication is key. When there is conflict between two parties, things will definitely get awkward and they might not want to communicate. At times like this, the employer should step in and sit down with both parties and understand the situation. Get them to talk about how they feel. Through communication, it allows the other party to understand how you feel and try to put themselves in your shoes as well.
Listen with empathy
It is essential to give complete attention to the person speaking. Do not interrupt them and let them say their piece. After that, you can then say what’s on your mind that’s bothering you. Respect each other and listen to gain understanding of what is causing this conflict.
Come to an agreement
Understand and embrace the conflicts. Sometimes disagreements may not always be a bad thing. Accept that we’re all human with different backgrounds, different opinions. Conflicts can let us understand how a certain sees and thinks. And once we come to a mutual understanding of how one another works, teamwork is built there.
Remember, it is important that all conflicts surfaced are solved with a mutual understanding and agreement. I hope that the above methods work as a simple guideline for your company when dealing with conflicts.
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